Studio Policies

Late Policy

To ensure safety and a smooth class experience, you are required to arrive no later than 5 minutes after the scheduled start time. Late arrivals will be considered a cancellation, and your spot may be given to someone on the waitlist. A “late cancel penalty fee” (detailed below) will also apply. Late clients will not be admitted to avoid disruption and ensure everyone’s safety and enjoyment.

Class Cancellations

You can cancel your reservation without a “late cancel penalty fee” up to 12 hours before the class starts. To cancel, use your online account or call the studio during normal business hours. Cancellations via Instagram, social media, voicemail, or text will not be accepted, and you will be charged.

Payment Summary

Memberships are billed in advance and auto-charged monthly. Memberships are non-transferable and require a current credit card on file. Payment failures may result in suspension of your account until dues are settled. By purchasing a package, you agree to all auto-pay terms listed herein.

Reserving Classes

Clients are responsible for booking and canceling their own classes via their online account, our mobile app, or by contacting the studio during business hours.

Conduct

We prioritize safety, respect, and community. Any threatening, abusive, or unsafe behavior may result in suspension or termination of your membership without refund. Damage to studio property due to negligence or misuse will be the member’s responsibility.

Waitlist

If a class is full, you may join the waitlist. If a spot opens up more than 12 hours before class, you may be automatically added. Within 12 hours, verbal or text confirmation is required. It’s your responsibility to manage waitlist notifications and cancellations accordingly.

Late Cancel Fees

Cancelling within 12 hours of a class will result in a $25 late cancel fee. If no card is on file, the class credit may be forfeited.

No-Show Fees

Failure to attend a scheduled class without canceling will result in a $45 no-show fee. If no valid card is on file, the class credit may be forfeited.

Membership Cancellation

To cancel your membership, email info@tolucalakepilates.com at least 7 days before your billing date. Late cancellations will incur charges for the next billing cycle. Outstanding balances must be paid in full before cancellations are processed.

Additional Cancellation Information

You are responsible for managing your bookings and cancellations. Double bookings, unused classes, or system errors will not be waived. Applicable fees will apply to all membership levels equally.

Cell Phones

Cell phones are not permitted during class. Please step outside if you need to take a call.

Age Requirement

Group classes are for clients 18 and older. Minors may participate with a signed waiver and adult supervision.

Pet Policy

No pets are allowed inside the studio. Service animals must be approved in advance.

Retail and Merchandise

All sales are final. No refunds or exchanges.

Attire

Grip socks are required for all classes. Wear fitted, yoga-like clothing that allows freedom of movement and proper instructor visibility.

Memberships

All memberships are 12-week commitments and may not be shared or refunded. We reserve the right to change or discontinue memberships at any time.

Credit Card on File

By keeping a card on file, you authorize all charges related to your membership, including no-show and late cancel fees.

Auto-Debit

By enrolling in auto-debit, you authorize recurring charges to your specified account. Failed payments may result in class removals or membership suspension. It is your responsibility to keep billing information current.

Assumption of Risk

Participation in classes is voluntary and at your own risk. You acknowledge the inherent risks in physical activity and agree to follow safety instructions at all times.

Release of Liability

By participating in our classes, you waive any claims against Toluca Lake Pilates, LLC. for injuries or damages sustained during your participation.

Indemnity

You agree to indemnify and hold harmless the studio and its affiliates from any claims arising from your use of our facilities.

Lost or Stolen Property

The studio is not responsible for lost, stolen, or damaged property on the premises.

Freeze Policy

You may freeze your monthly membership once per year, up to 3 months, for a $25/month fee. Email info@tolucalakepilates.com with your requested freeze dates and reason at least 7 business days in advance.

Photo/Video Release

By entering our facility, you grant permission for your image to be used for promotional purposes unless otherwise stated in writing.