Frequently asked questions
Can I take a class if I've never done pilates before?
For safety reasons, we require previous Pilates experience to take our Small Group Reformer classes. If you have never done Pilates, we require you to take three Private sessions at Toluca Lake Pilates before you can join a Small Group Reformer Class.
What should I wear to class?
You should wear comfortable clothing that you can move freely in — sportswear is best. All Pilates clients MUST WEAR GRIP SOCKS. If you don’t have a pair of your own, you may purchase them in studio.
What is your cancellation policy?
All classes, Privates/Duets, and sauna reservations can be canceled up to 12 hours before the time slot. After that a late cancellation fee will incur:
Classes: $25
Privates/Duets: $45
Saunas: $5
If you don’t cancel and don’t show up, a no-show fee will incur:
Classes: $45
Privates/Duets: $75 per person
Saunas: $15
Do you provide water and towels?
We have water for purchase in studio or through your booking on the Mindbody page. If you need a towel during a Pilates class, please bring your own.
Is there free parking?
Yes! There is free street parking on Riverside Dr., as well as on surrounding streets Sancola Ave., Forman Ave., and Moorpark St. Please take notice of all street signs, as some areas have a 2-hour limit, and all streets have street cleaning.
Are classes and packages transferrable?
Classes and packages are non-transferrable — meaning they can be used only by the purchaser. If you would like to purchase a class, sauna session, or package for someone else, we have gift cards available for purchase in studio and at the bottom of this website.
How hot do saunas get?
Our Sunlighten saunas range in temperature from 135 to 155 degrees farenheit. You can choose the temperature in that range that’s best for you.
Can I freeze my membership?
Memberships can be frozen once per calendar year for up to three months. This will incur a fee of $25/month.